Most small businesses don't need a full-time IT department — they need someone reliable to keep things patched, watch for problems, and pick up when something breaks.
That's what managed support is: we monitor your systems, handle the day-to-day requests, and do the quiet maintenance that stops small issues from becoming outages.
What's included
Ongoing support from netkraft generally covers:
- Monitoring of your key systems so problems surface early
- Helpdesk for the everyday "my computer won't..." requests
- Patch and update management to keep systems current
- Proactive maintenance instead of only reacting to fires
- Vendor coordination — we deal with the ISP and software vendors so you don't have to
How it works
We get to know your setup, put monitoring in place, and become the number your team calls when something's off. Because we're watching, a lot gets handled before you'd even notice.
We're a small local team, which means you talk to people who know your business — not a rotating call center reading from a script.
Who it's for
Businesses with no in-house IT, or a stretched office manager currently playing that role, who want things handled by someone who does this for a living.
Common questions
- How fast will you respond when something breaks?
- We prioritize by impact — a business-down issue jumps the line ahead of a routine request — and we keep you updated on where things stand. We're a small team, so you reach people who already know your setup.
- Do you support both Windows and Mac?
- Yes. We support mixed environments — Windows, Mac, and the mix of cloud tools most businesses actually run.
- What if we already have some IT in place?
- That's common. We can complement what you have — covering monitoring and after-hours, or specific systems — rather than replacing everything.
Want to talk it through?
Tell us what you’re working with and we’ll give you a straight read on managed it support — no obligation.